Support Packages
Support Packages
If you are unsure as the level of support that your business requires, please use our example packages as a guide. Please remember we offer support your way – so please contact us to discuss your needs in detail.
Base |
Business |
Pro |
|
| Telephone Support | Business Hours |
Out of Hours 24 x7 |
Out of Hours 24 x7 |
| Help Desk Ticketing System | Business Hours |
Out of Hours 24 x 7 |
Out of Hours 24 x 7 |
| Dedicated email Support | Business Hours |
Out of Hours 24 x 7 |
Out of Hours 24 x 7 |
| 24x7 Helpline |  |
|
|
| Intelligent Hands and Support | X Minutes per Month |
X Minutes Per Month |
Unlimited |
| SLA: 100% Uptime | |
|
|
| Critical Patching | - |
|
|
| OS Advice & Support | - |
|
|
| OS Management | - |
- |
|
| Application Patching | - |
|
|
| Application Management | - |
- |
|
| Service Support e.g. PHP | - |
- |
|
| Back up & Restore | - |
|
|
| Managed Back Up service | - |
|
|
| 24 x 7 Server & Service Monitoring | - |
|
|
| SMS Alerting Service | - |
|
|
| Reporting | - |
- |
|
| Bespoke SLAs | - |
- |
|
Please note we charge monthly per device supported.
